SERVICE MANAGER – Service & Parts Dept, Meriden

If this role sounds like your ideal job we’d love to hear from you; salary is dependent upon experience so please send your CV  to vacancies@duoplc.com

Closing date for applications is 12.00 p.m. on 24th May 2019

We would like to thank you for taking the time to apply for a position with our company. Please be advised that due to the high number of CVs received we are not able to respond to all applicants, therefore if you do not hear from us within 2 weeks of the closing date your application will not have been successful.

SERVICE MANAGER – Service & Parts Dept, Meriden

As a result of further expansion and continued success, Duo Assets Limited, part of The Duo Group, have an exciting opportunity for an experienced, enthusiastic and highly organised Service Manager to complement our established and successful team. We are looking for a team-player, with a can-do attitude, who will be able to manage and implement new processes to enable us to provide the best of service to our customers.

MAIN FUNCTION OF JOB:

  • The Service Manager will be responsible for the service department within the subsidiary, working with the Managing Director to implement an efficient, customer focused and comprehensive service offering to our customers throughout the UK
  • Focus on achieving maximum uptime across the fleet to all clients.
  • Developing, defining and implementing, short- and long-term strategies to achieve long lasting customer relations whilst at the same time maximising growth and profitability.

 

The role will involve:

  • Grow revenues & increase profitability within the Service department – (Chargeable Workshop Activity and Field Based Activity)
  • Assist with development, implementation and roll out of Service Management Software system across the group
  • Monitor market activity and define, implement and execute dedicated promotions or solutions to ensure the business becomes first choice for Service
  • Define and implement appropriate warranty control processes,
  • Define appropriate Stock holding levels for the Subsidiary and van stocks and ensuring correct controls and audits are kept
  • Manage Subcontractor Service providers, ensuring Expertise is in line with business standards at the same time managing costs effectively
  • Implementation & Analysis of KPIs and development of processes to improve the efficiency of Service activity
  • Responsible for adherence to the companies Health & Safety, quality and environmental policies.
  • Monthly review and analysis of Service P&L
  • Weekly / Monthly / Quarterly reporting in line with Group requirements
  • Development & Coaching of Service teams, including providing technical guidance / assistance, appraisals, training needs analysis and scheduling of required training

 

Qualifications

  • Engineering or service management qualifications would be an advantage

 

Experience

  • Previous service experience and of working within a service environment
  • Previous experience of managing a team
  • Experience of working within service within the construction or quarrying sector.

 

Knowledge and Skills

  • Good IT skills using all Microsoft packages, especially Excel
  • Attention to detail and accuracy skills
  • Excellent Numeracy skills

 

General Attributes

  • Excellent communication skills and the ability to communicate with people at all levels
  • Ability to show resilience
  • Problem solving ability
  • Troubleshooting skills
  • Strong team player
  • Excellent interpersonal skills
  • Good planning and organisational skills
  • Prioritise workload and meet strict deadlines